If the item you purchased is damaged upon receipt, Contact Us within 10 days of delivery to obtain a return form; which will be emailed to you.
Fill out the return form completely and include it with your item, "parcel paid" for a full refund, or replacement.
Exchanges:
Our free shipping offer is for first time customers.
It includes free shipping to customer one time only.
Exchanges on our free shipping offer are to be shipped to us at buyer's expense.
Please be careful when selecting sizes.
Any difference in price and taxes are the responsibility of the buyer.
Buyer must send the original item to us at his/her cost.
Buyers who have paid for shipping and would like to exchange items will receive the exchanged items from Studio Nouveau free of shipping charges the first time exchanged.
Any difference in price and taxes are the responsibility of the buyer.
Buyer must send the original item to us at his/her cost.
Buyer must pay for shipping on subsequent exchanges.
Returned items must be returned in the original package parcel within fourteen days of receipt of product.
Buyer will receive a full refund, minus shipping and handling,
plus a 10 percent re-stocking fee.
No COD's will be accepted.
Sale items cannot be returned for refund, unless they are damaged during delivery.
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